Privacy Policy

Effective Date: May 2025

At The Great British Crystal Store, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you place an order or sign up for our newsletter, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party payment gateways)

b. Non-Personal Information
We may also collect data like:

  • Browser type

  • IP address

  • Pages visited

  • Time spent on site

  • Referral links

This data helps us improve the performance and user experience of our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To provide customer support

  • To send order confirmations and delivery updates

  • To send promotional offers (only if you opt in)

  • To improve our website and services

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

  • Delivery partners (e.g., Royal Mail, DPD, DHL, Yodel) to ship your orders

  • Payment processors (e.g., Stripe, PayPal) to securely process transactions

  • Legal authorities if required by law

All third-party service providers are GDPR-compliant and contractually obligated to safeguard your data.

4. Marketing Communications

You will only receive marketing emails from us if:

  • You have opted in during checkout or signup

  • You can unsubscribe at any time using the link provided in the emails

5. Your Rights Under GDPR

You have the right to:

  • Access the data we hold about you

  • Correct any inaccurate information

  • Request deletion of your data

  • Object to the use of your data for marketing

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
📧 support@gbcrystals.com

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can accept or reject cookies via your browser settings.

7. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL encryption

  • Secure payment gateways

  • Regular security audits

8. Retention of Data

We retain your personal data only for as long as necessary:

  • To fulfill your order

  • To comply with legal and tax obligations

  • To resolve disputes

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
📧 support@gbcrystals.com