Terms of Service

Effective Date: May 2025

Welcome to The Great British Crystal Store. By using our website, placing an order, or engaging with our services, you agree to the terms outlined below. Please read these Terms of Service carefully before proceeding.

1. Overview

These Terms of Service govern your use of our website and the purchase of products from support@gbcrystals.com By accessing or using our services, you agree to be legally bound by these terms.

2. Use of Website

You agree to use our website for lawful purposes only and not for any activity that:

  • Violates applicable laws or regulations
  • Infringes on intellectual property rights
  • Attempts to disrupt the site's functionality or security

We reserve the right to restrict access, suspend accounts, or cancel orders for users violating these terms.

3. Product Information

All products are described as accurately as possible. Due to the natural uniqueness of crystals and handmade items:

  • Sizes, colors, and shapes may slightly vary
  • No two stones are exactly alike
  • Images are for reference only

We make every effort to ensure descriptions, prices, and availability are accurate but reserve the right to make corrections at any time.

4. Pricing & Payments

Prices are listed in GBP (£) and include VAT where applicable. We accept major credit/debit cards and other secure payment methods offered at checkout.

We reserve the right to change prices without prior notice.

5. Order Processing

Orders are processed within 1–3 working days. An order confirmation will be emailed once payment is received. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or stock issues.

6. Shipping

Our shipping policies, charges, and delivery timelines are detailed on our Shipping & Return Policy page. Customs duties or taxes (especially for international orders) are the customer’s responsibility.

7. Returns & Refunds

Our return and refund policy is outlined in our Shipping & Return Policy. Please review it before making a return request. Certain items (e.g., bath bombs, salts, custom orders) may be excluded for hygiene reasons.

8. Intellectual Property

All content on this website, including logos, text, images, and product designs, is the intellectual property of The Great British Crystal Store and protected by copyright laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

We shall not be held liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, profits, or business interruption
  • Any delays or failures caused by events outside our control

Use of crystals and related products is not a substitute for medical or professional advice.

10. Privacy

We value your privacy and protect your data as outlined in our Privacy Policy. By using our services, you consent to our collection and use of personal information in accordance with that policy.

11. Modifications to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the revised effective date. Continued use of the website after changes indicates your acceptance of the new terms.

12. Governing Law

These Terms of Service are governed by and construed under the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.